• Ellen Pace

eCommerce & Checkout Software: Overview of Their Common Story

This article highlights the use cases of checkout software in eCommerce businesses. Scroll down to discover why your retail or HoReCa business needs a checkout system to uplift eCommerce operations quality.

What would you answer if you were asked whether eCommerce needs POS or checkout software? My first thought was, "No, checkout software is definitely for offline business activity". How to match a "cashier workplace" with online shops?

But still, eCommerce needs a checkout system to support several essential eCommerce functions. Here I'm going to tell you more about a few of them.

Get ready to find out why eCommerce would never be the one we're used to without the upgraded version of POS.


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3 Areas Where Merchants and HoReCa Businesses use Checkout Software for eCommerce

The only word: delivery

Imagine you ordered something via any eStore or Glovo, Uber Eats, or other delivery services. In such cases, you have two payment options: prepayment (with a card) and post-payment (with cash). In both scenarios, checkout software matters. Meanwhile, it remains on the second plan for post-payment.

During the prepayment process, checkout software freezes your money in a bank account and then - charges the total amount after the delivery. In this process, checkout software is the entry point allowing you to place your order. The first thing you do is scroll through the product catalog - then interact with the checkout system, no matter how far it's from your place.

Checkout system processes every delivery order: it receives input data and transfers it to several back-office systems, like:

  • ERP to create relevant documents accompanying the purchase process

  • HR management software to involve store representatives in the items collection

  • warehouse management system to monitor what items are available for a delivery

  • logistic software to build a courier route properly, ensuring fast delivery to each buyer

Therefore, it can be considered a core intermediary between the store and customer since checkout software receives order details, shares them with them, and charges the order amount due to integration with Visa, Mastercard, or other payment systems.


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Sale of excisable goods

One more eCommerce process where checkout software matters a lot is the sale of excisable goods. These item categories are under state authorities' control, so it's arduous to sell them when a company needs to provide real-time reporting to the tax office.

Meanwhile, checkout software can deal with this burden since it has a particular certified hardware component processing each order and notifying state authorities about the received revenue.

Moreover, a business based on excisable goods sales requires accurate tax reporting and proper taxation. Companies don't have an eCommerce business with alcohol or tobacco in most cases. It's too complicated to manage all the processes simultaneously.

However, for example, recently, Glovo opened new delivery options, including shops with excisable goods into a list of partners. One of the reasons why such an approach was implemented is the robust checkout system that can interact with tax authorities in real-time smoothly.

The way to de-escalate

Talking about the eCommerce delivery service, we can consider the checkout system as middleware, connecting users with the company's software. In case of any issue, it's almost the first one that initiates any actions from the merchant's side, like compensation or guarantee payment, item return, etc.

It's a crucial link in these processes since it aims to record each transaction and send accurate data to relevant state authorities.

Seamless operation of checkout software helps merchants and HoReCa business owners solve issues faster, retaining satisfied audiences.


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Afterwords

Checkout software is still a buzzword for most managers because we're used to the Point of Sale definition. Migration to eCommerce and online service provision made merchants and other businesses transform their actual software basis. They didn't know where to place the checkout system for eCommerce activity.

However, now you know at least 3 ways retailers and HoReCa representatives can apply checkout software to online business. Owing to the robust product, they can:

  • organize a high-quality items delivery

  • sale excisable goods effortlessly

  • solve customer-side issues faster


If you're looking for cutting-edge checkout software to get the most out of your eCommerce - let us help you. Our specialists will apply their expertise and knowledge to ensure the prompt achievement of your business goals.

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