Retailers of all business scales have a point of sale - a convenient way to perform transactions & provide tax reports to relevant authorities. But that is not all.
The powerful and complicated system caught its second wind by turning into checkout software. The new generation of POS is hidden out of sight. It provides unlimited opportunities for all retail players: grocery and non-grocery stores, gas station shops, even pharmacies.
My goal today is to show you how the checkout system could work for your flavor, what benefits it will bring to your business, and what results from it you should expect.
How Checkout Software Behaves in Each Specific Case
Checkout software for grocery stores
Food retailers are too close to the ultimate goals of digital transformation. That’s why they are putting into practice what others will only implement soon. Many enterprises like Kroger and Amazon can boast of first-class intelligent shopping carts performing checkout, or buy now pay later (BNPL) feature eliminating a traditional checkout process.
But it doesn’t mean that POS or checkout software is out of the boat. This system manages countless processes both inside and outside a store. It is flexible software able to control online orders processing, different options for increasing loyal audience, assortment conditions, and cooperation with third parties like suppliers or delivery service providers.
Grocery stores should ensure a quick service provision. Checkout software can manage self-service points (like the above smart carts), allowing not only to eliminate queues but also set a cashier-free from routine tasks. Consequently, customers receive more freedom, and employees optimize their work.
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Checkout software for non-food retailers
In this area, businesses used the point of sale system more actively, applying it to all processes. Remember how employees at a clothing store check the needed item availability via a touch-screen device? Or how staff at an electronics store books the chosen laptop for you by connecting with other shop affiliates in your city?
A POS system is used as a versatile tool for assortment, delivery, trade hall, and back-office control. It was a central point of management, not just a cashier's workplace. This way, the software here wasn’t about the speed of service provision. It just couldn’t cope with operations.
Here, the checkout system upgrades the previous POS functionality by making its operation quick and quality.
Checkout software for gas retailers
Checkout system operation here seems a fascinating topic of research. The case is it became a sort of a digital twin of a fuel station. It recreates all the processes in the virtual environment and allows managing them from one centralized point.
Employees control all operations, like ordering petrol and grocery items, running equipment, increasing up- and cross-sales, and even managing their tasks. Well-integrated software components and a convenient dashboard helps staff avoid mistakes and dig deeper into processes faster
The work of fuel station employees is quite monotonous, which leads to high staff turnover. Many companies opt for custom checkout software with a built-in employee gamification module to prevent it. This way, the upgraded POS can engage employees and allows managers to track KPIs properly.
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Checkout software for drugstores
A Point of Sale system at a drugstore is still a pharmacist workplace integrated with a warehouse system. The employee checks the medicine availability and performs the checkout procedure. But in the current pandemic conditions, it’s not enough.
Pharmacies need a versatile POS that can ensure a safe and quality service. Because of checkout software, companies can create intelligent self-service points, like a Swiss e-commerce pharmacy, Zur Rose, did. They will cover core employee duties, like checking prescriptions, identifying the symptoms of a disease, and advising the remedy. This approach will minimize personal contact, prevent infection spread, and increase employee productivity.
The Bottom Line
The crucial difference between Point of Sale and checkout software is scalability and adaptation to new technologies. The new generation of POS is a young technology. However, enterprises have already been applying it by using flexible custom POSs. Based on its capabilities, the checkout system can improve customer and employee experience, optimize processes and increase sales no matter what area of retail will use it.
Would you like to turn your legacy POS system into a full-fledged checkout software? - Let us know! We’ll apply our expertise to advise you on the right approach.