ORDER MANAGEMENT SYSTEM: YOUR LITMUS TEST FOR CLIENT-ORIENTED APPROACH
The retail industry is rich in various systems supporting the entire business operation. But the Order Management System (OMS), with this ability to manage the whole order management process, is among the core links between your client-facing services and back office. It creates room for smooth eCommerce and a broad range of options your buyers might use when buying offline.
Proven Order Management Solution effectively monitors the complete spectrum of data and operations, encompassing order initiation, inventory control, order fulfillment, and post-purchase support. It's capable of integrating with all sales channels smoothly to offer your audiences an omnichannel approach.
Does your software do the same?
YOUR ORDER MANAGEMENT ISSUES COULD COST YOU CLIENTS
Same-day delivery is expected to grow to 20-25% for all package delivery by 2025. Considering the 30-minute delivery experience with Amazon, Walmart, and other retail giants, your clients expect from your business more. But far not always, an Order Management System might ensure an instant response and deeper issues in its operation can get you out of the highly-competitive game.
These signs in your OMS work should be a wake-up call that it’s time to act: modernize your software solution or replace it with a modern one.
Late Delivery
If customers consistently input accurate delivery information, yet instances of delayed deliveries become increasingly common, it's advisable to investigate the operation of your OMS and upgrade it to ensure customer satisfaction.
Speed Instead of Accuracy
Providing fast service should not be accompanied by employee mistakes and work in stressful conditions. If you notice it can be your business weakness, try to work on your OMS.
Outdated Features
Business giants start new trends that change the delivery service according to the client's needs. If the functionality of your existing Order Management System doesn't meet business realities and customer expectations, consider its improvement.
Integration Obstacles
Usually, OMS integrates with 10+ back office systems to do its job well. But if you experience any integration failure affecting the delivery process, it’s time to think about the correctness of your IT architecture and the place OMS takes there.
Long-lasting Onboarding
You won't achieve high service provision speed when your employees waste time trying to master the complex OMS IU. Opt for a way to make their work easier - start with your Order Management System.
Short Client Lifetime Value
Order Management System is the first point of interaction with a prospective long-term customer. If you lose them at any point in their journey, they won't return. To avoid this, focus on addressing weaknesses in your OMS.
TOP BUSINESS BENEFITS FROM FUTUREPROOF ORDER MANAGEMENT SOFTWARE
Decrease in Cart Abandonment Cases
Uplifted Customer Satisfaction Rate
Lowered Expenses for Order Fulfillment
Prevented Downtimes in Season Spikes
Diminished Shipping Expenses
Broader Opportunities for Business Scaling
THE FACE OF AN EFFICIENT ORDER MANAGEMENT SYSTEM YOUR BUSINESS MIGHT NEED
Feature & integration checklist to define the maturity of your Order Management Software
Functionality and integration points are the heart of your Order Management System. Their broadness and efficiency can contribute to your business performance. Therefore, it’s crucial to dive into the core of your OMS from the start and define whether its characteristics are 100% suitable for your business conditions and the market’s realities.
Omnichannel Approach
Your omnichannel Order Management System should be capable of satisfying your clients experience by offering seamless integrations with all sales channels you have. Allow your buyers to switch from one channel and device to another to complete their purchase.
Contact Center
A highly scalable OMS enables the simultaneous processing of thousands of requests and ensures smooth, real-time data transfers. Employees engage with customers through various scenarios that the system supports, significantly reducing the chances of communication errors among staff members.
Task Management
Your Order Management System should be capable of distributing and managing the tasks assigned to the rest of the software and all the back-office departments in a way that considers the business assets and capabilities.
Order Management
The system should contain and save all the delivery details until the order is complete. Then, the software sends relevant requests to specific integrated back-office systems to perform operations needed for a successful, timely delivery.
Requests & Complaints
You won't achieve high service provision speed when your employees waste time trying to master the complex OMS IU. Opt for a way to make their work easier - start with your Order Management System.
Shipment Management
The system has the versatility to accommodate various order delivery approaches, including BOPIS, dropshipping, ship-to-store, and more. The Order Management Software performs order consolidation and division, establishes shipment prioritization criteria, and specifies preferred carriers for select items.
MUST-HAVE ORDER MANAGEMENT SOLUTION INTEGRATIONS TO KNOW ABOUT
HR Software
Invoicing & Accounting
Orders & Returns
Product Catalog
Shipping
Inventory
Third-Party Delivery
Sales Channels
CUSTOM ORDER MANAGEMENT SOFTWARE: 3 CASES WHEN IT SUITS YOUR BUSINESS
Custom Functionality Required
Ready-to-use Order Management Software usually considers general domain requirements. But if you need to build non-linear business processes and include advanced functionality, opting for custom development is better.
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Non-linear Integrations are Crucial
Custom software development is an option if you're on the way toward digital transformation and need to integrate a modern OMS with legacy solutions. Software architectures advise in the most suitable way to combine uncombinable systems.
Complex Order Management Processes
In such instances, opting for a custom Order Management System can be a more financially sustainable choice over the long run. The off-the-shelf solutions expenses are ongoing and contingent on the user count, resulting in fees for enterprises.
WHY J E V E R A SOFTWARE?
JEVERA Software is a software development agency with about 15 years on the market helping retail companies from North America, Central, and Western Europe drive their business performance with proven and long-live custom solutions.
Our experts will go shoulder-to-shoulder with you through the entire Order Management System modernization or migration process, from the idea to maintenance. Tell us about your vision of your OMS upgrade to find the best-fit scenario for your company with the JEVERA dedicated team.
ORDER MANAGEMENT SYSTEM UPGRADE: INSIGHTS & SUCCESS STORIES
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"One order management system, one database, one inventory. Without these, you will never seem seamless to your customer."
Andy Laudato, COO at The Vitamin Shoppe
