Deloitte.Digital: Elevating Customer Service
The way to customers' hearts is through contact center software. Deloitte says that the demand for agent help is growing. Its Global Contact Center Survey showed 5 trends that responded leaders are adopting to spark better operations.
Agile service, AI, distributed workplaces... What else?
Follow the link to discover: https://lnkd.in/dkpExXMT
Esther Shein for CIO.com: 7 hot & 4 cold IT budget investments
In what tech improvements is better to invest in 2022? CIO.com revealed top "hot" and "cold" areas for IT investment to help companies receive high ROI.
For more details, follow the link: https://lnkd.in/dCmYdKQw
Gartner: Supply Chain Sustainability & Management
Gartner shared Supply Chain Sustainability Trends Report
The company says sustainability is a core goal for 70% of supply chain leaders. Meanwhile, 30% of respondents have no or low-maturity sustainability initiatives. Gartner prepared top trends and insights in this area for those who want to improve the supply chain by using a sustainable approach.
Follow the link to discover more.
As banks’ cloud spending surges, financial regulator encourages a multi-cloud approach
Financial regulators encourage banks to use a multi-cloud approach.
Banks' investment in cloud computing services is forecast to grow more than 16% a year through 2024. Oracle called banks' high spending for cloud services the main reason for the governments' initiative.
Aaron Ricadela, a Senior Director at Oracle, shared details.
Barnas Hus: Supply chain transformation for a growing future
Norway’s leading retail chain used a KPMG product to overcome supply chain issues.
Barnas Hus, a Norwegian retailer, fixed ongoing supply chain issues by KPMG Powered Enterprise | Supply Chain.
"A new state-of-the-art warehouse utilizes robotics to accurately pick, sustainably pack, and track every product heading into stores, giving Barnas Hus the visibility of inventory it always needed," shared in KPMG.
Follow the link to discover case study details.
Kroger and Nuro announce expanded collaboration to power grocery delivery service
Kroger uses new autonomous vehicles set to power grocery delivery services
Kroger begins 2022 with innovations in its delivery service. The company announced its cooperation with Nuro - the enterprise producing third-generation autonomous delivery vehicles.
"Grocery delivery through autonomous vehicles is a leading-edge e-commerce solution that offers customer-focused convenience – regardless of basket size," reports Kroger.
For more details, follow the link.